Question 1

Can I self-collect my order from your office?

Accepted Answer

We are currently not set up for local pick up. Please keep checking in with us as we are looking at this option soon. Thank you for your patience.

Question 2

How do I track my order status?

Accepted Answer

Once your order is shipped, you will receive an email.

Question 3

How long is delivery?

Accepted Answer

Local courier typically delivers in 1–3 working days after dispatch. Peak seasons may take longer. We thank you in advance for your patience.

Question 4

Do you ship internationally?

Accepted Answer

Yes. We ship to most major countries. Please kindly email us for international shipping charges and estimated delivery times.

Question 5

What happens if my parcel is delayed or lost?

Accepted Answer

We work closely with our delivery partners. If your parcel is delayed or lost, please contact us at hello@flybt.co and we will investigate. Replacements and refunds will be arranged if necessary.

Question 6

Can I change or cancel my order?

Accepted Answer

We start processing orders quickly. If you need changes, contact us ASAP and we will do our best to accommodate.

FAQ

We hope you can find your answers here.

Contact us at hello@flybt.co for more assistance.

Frequently asked questions